Privacy Policy

Effective Date: 21st May 2023

This Privacy Policy sets out how Ostra Distillers Pty Ltd (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website and services.  We are committed to protecting your privacy and ensuring the security of your personal information, and please read this Privacy Policy carefully to understand our practices regarding your personal information.

Information We Collect

1.1 Personal Information

We may collect the following personal information from you:

  • Name
  • Contact information (such as email address, phone number, and shipping address)
  • Age verification (to ensure compliance with legal requirements)
  • Payment information (processed securely by our third-party payment provider, Stripe)
  • Information is provided when you contact us or participate in surveys, promotions, or contests
  • Information is automatically collected through the use of cookies and similar tracking technologies (please see our Cookie Policy for more information)

1.2 Collection of Information from Minors

We do not knowingly collect personal information from individuals aged 18 or below.  If you are under 18, please do not provide us with personal information.  If we become aware that we have collected personal information from an individual under 18, we will promptly delete such information from our records.

Use of Personal Information

2.1 Purpose of Use

We may use your personal information for the following purposes:

  • To process and fulfil your orders and provide you with our products and services
  • To communicate with you regarding your orders, inquiries, or requests
  • To verify your age and ensure compliance with legal requirements
  • To send you marketing communications, including newsletters and promotional offers, if you have subscribed to our mailing list (you can unsubscribe at any time)
  • To improve and personalise your experience on our website
  • To analyse and understand our customer base and website usage through Google Analytics (subject to Google Analytics Terms and Conditions)

2.2 Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

  • To third-party shipping companies (such as Australia Post, FedEx, or DHL) to deliver your orders to the provided shipping address
  • To our service providers who assist us in operating our website and providing our services, subject to strict confidentiality obligations
  • As required by law or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
  • In connection with a business transfer, such as a merger, acquisition, or sale of assets, where your personal information may be transferred to a third party as part of that transaction
  1. Protection of Personal Information

3.1 Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure.  All data are stored on our secured offsite servers, and appropriate technical and organisational measures are implemented to safeguard your information.

  1. Marketing Communications and Opt-Out

4.1 Mailing List

Occasionally, you may receive marketing emails from us if you have subscribed to our mailing list.  You can unsubscribe from our mailing list anytime by clicking on the unsubscribe link in the email.

Third-Party Websites and Services

5.1 Google Analytics

We use Google Analytics to analyse and understand our website usage.  Using our website, you agree to be bound by Google’s Terms of Service and acknowledge that your personal information may be processed by Google as described in their Privacy Policy.

5.2 Stripe Payment System

We utilise the Stripe Payment System to process your payments securely.  By purchasing on our website, you agree to be bound by Stripe’s Terms of Service and acknowledge that your personal information may be processed by Stripe as described in their Privacy Policy.

5.3 Shipping

We may share your shipping address with third-party shipping companies such as Australia Post, FedEx, or DHL to deliver your orders.  Please note that these shipping companies have privacy policies governing your personal information use and protection.

  1. Social Media Communications

All communications made through our social media platforms are subject to the terms and policies of the respective social media providers.

  1. Cookie Policy

7.1 What Are Cookies?

When you visit a website, cookies are small text files placed on your device (such as a computer, smartphone, or tablet).  They store certain information about your visit and enable the website to recognise your device upon future visits.

7.2  Types of Cookies We Use

7.2.1 Essential Cookies

These cookies are necessary for the proper functioning of our website and enable you to navigate and use its features.  They are usually set in response to your actions, such as filling out forms or setting preferences.  Without these cookies, certain features of our website may not be available.

7.2.2 Analytical and Performance Cookies

We use these cookies to collect information about how visitors use our website, such as which pages are visited most often and any error messages encountered.  This helps us improve the performance and usability of our website and understand how visitors interact with it.

7.2.3 Functional Cookies

Functional cookies allow our website to remember your choices and provide enhanced functionality and personalisation.  For example, these cookies may remember your language preferences or login details for future visits.

7.2.4 Advertising and Targeting Cookies

These cookies are used to deliver relevant advertisements to you and track the effectiveness of our marketing campaigns.  Third-party advertisers may also use them to show you personalised advertisements based on your browsing habits and interests.

7.3 Third-Party Cookies

We may allow certain third parties, such as analytics and advertising providers, to set cookies on our website.  When you use our website, these third parties may collect information about your online activities over time and across different websites.

7.4 Cookie Consent and Control

By using our website, you consent to the placement of cookies on your device as described in this Cookie Policy.  You can control and manage cookies in various ways, including:

  • Adjusting your browser settings to refuse or delete cookies
  • Using browser extensions or add-ons to block or manage cookies
  • Opting out of certain third-party advertising cookies through industry opt-out platforms (e.g., Your Online Choices or Network Advertising Initiative)

Please note that blocking or deleting cookies may affect the functionality and performance of our website, and you may not be able to access certain features or services.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please get in touch with us using the details below:

Ostra Distillers Pty Ltd

Address: 27-29 Moore Street, Robinvale, Victoria, 3549, Australia


Phone: +61 3 5026 1414

Changes to this Privacy Policy

We may update this Privacy Policy and Cookie Policy from time to time to reflect changes in our practices or legal obligations.  We will post the updated version on our website with the revised effective date.  We encourage you to review this Privacy Policy and Cookie Policy periodically for any changes.

Please note that this Privacy Policy applies solely to the personal information collected by Ostra Distillers Pty Ltd through our website and services.

Last updated: 21st May 2023



Ostra Distillers Pty Ltd is committed to promoting and supporting the responsible service of alcohol. We firmly believe in fostering a culture of moderation, safety, and informed decision-making regarding alcohol consumption. By prioritising responsible practices, we aim to ensure the well-being and enjoyment of individuals who choose to consume our products.